Ax9 has become unstable

Blast from past - the frustrations of the first week of using Ax9 look to be reappearing again. Click on Lib and Ax9 crashes - consistently…

Hi kharve,

I’m sorry to hear that. To investigate the cause of the crashes, we’d like to take a look at the widget library folders you have loaded, as well as your computer’s event logs. Here’s how to get those:

  1. Open the Start menu and search for “Event Viewer”.

  2. Open the Event Viewer application, and then navigate to “Event Viewer (Local) > Windows Logs > Application” in the left-hand sidebar.

  3. Once you’re there, select “Action > Find” and search for “AxureRP.exe”. Look for any “Error” level entries and any “.NET Runtime” errors that occurred immediately before or after the Axure RP error. [CTRL]-click these entries to group select them.

  4. Go to “Action > Save Selected Events” to export the events to an .evtx file. On the “Display Information” dialog that pops up, select “Display information for these languages”, and select “English (United States)”.

Please send over the widget library and the .evtx files to support@axure.com. Thanks!