Axure 9 Team project not working in Mac

When I get and open a team project, it get hanged in Mac.

Hi @djay,

It sounds like you’re running into an issue where Axure RP hangs when trying to get a team project. Is that correct?

If so, can you answer a few troubleshooting questions:

  1. Does this happen with a brand new team project? Or is it specific to one team project?
  2. Have you ever been able to get team projects from Axure Cloud in Axure RP 9?

If this is specific to your team project, can you send your .rpteam file? If needed, feel free to remove any of the proprietary or confidential bits of the file and send it over directly to the support team at

We have created a Team project using the Axure 9 Windows version. When one of my collogue was trying to get the project from MAC. It was hanging, showing Checkout and stuck at 57%…

Hi djay,

Thanks for following up! Our team hasn’t been able to reproduce this one so far. As a first troubleshooting step, could you ask your colleague to try quitting and restarting Axure RP? This might clear out any bad state the app was in previously. Also, are you able to get other team projects without issue, or is the issue specific to this team project? Any additional details you’re able to provide will help.

Here is the message what we got while generating the Team project in MAC

There was an error generating your project. Please try again or contact and refer to the following code: YEW5EH

We had the same problem. The workaround for us was to just pass along a copy of the team file directly to the other user. They were then able to use that file to fully participate in team functions.