I wanted to start a thread to provide updates on Axure Cloud’s status. Please check back here for the latest information we have.
AWS is seeing increased error rates from its North American infrastructure:
As of Dec 7, 2:04 PM PST, Amazon posted:
We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations.
Followed by an additional update:
[3:03 PM PST] Many services have already recovered, however we are working towards full recovery across services.
Issues that the outage caused that are now resolved:
- Sending and getting changes from team projects showed an “Unable to connect” error
- Broken images on published prototypes on Axure Cloud
- Prototype generation (uploading prototypes to Axure Cloud) is currently working again and prototype URLs can be viewed. (see note on broken images above)
We are working to restore full service as quickly as possible.
In the meantime, if you have a web server available to you, you can consider using “Publish > Generate HTML Files” and uploading the files to the server.
Alternatively, if the RP file can be shared, reviewers can download and install Axure RP to Preview prototypes locally. If they do not have a license or trial to activate Axure RP then please contact email@example.com.