Axure RP 10 Constantly Crashing When Working with Images

technical-troubleshooting

#1

Ever since I have downloaded RP10 about a month ago, I have experienced probably 200-300 crashes while using the app. I’ve waited to make this topic because I wasn’t sure what the cause was. However I now believe it is something to do with images that have been imported into the pages. Any time I’m working with any images, I get constant crashes. Sometimes the app will be open for 5 minutes before it crashes, other times it will be open only a few seconds.

To compound this issue, anything I’ve created in RP10 cannot be reopened into RP9, leaving me with projects which I have to constantly remember to CTRL+S every 10 seconds to avoid losing work.

This is incredibly frustrating.

Axure Version 10.0.0.3845

System Specifications:
Windows 11
Intel Core i9-10900K CPU @ 3.70GHz
64 GB RAM
NVIDIA RTX 3090 GPU


#2

Hi @jeremy.hesidenz, thanks for taking the time to write about this. I’m sorry to hear that you’ve run into so much trouble using RP 10! We haven’t seen other reports of constant crashing working with images in RP 10 so far, but we’d like to further investigate the issues you are running into.

Would you be able to send in some additional information to support@axure.com? Including the following information will help our support team troubleshoot the issue:

  1. Have you noticed any other patterns or specific actions that lead up to the crashes? (e.g resizing images, adding filters, etc.) Any additional information or screenshots/videos you can provide may help us reproduce the issues on our end.
  2. Can you send any .rp files where you run into the issue, and/or any specific images that seem to cause errors?
  3. We’d like to review any error or crash logs from your machine. Error logs can be found here:

C:\Users\%USERNAME%\AppData\Local\Axure\Axure-10-0\logs

  1. If any of these are hard crashes where RP exits completely, there should be logs available at the Windows level. To locate these:

a. Open the Start menu and search for “Event Viewer”:

b. Open the Event Viewer application, and then navigate to “Event Viewer (Local) > Windows Logs > Application” in the left-hand sidebar.

c. Once there, select “Action > Find” and search for “AxureRP10.exe”:

d. Look for any “Error” level entries and any “.NET Runtime” errors that occurred immediately before or after the Axure RP error. [CTRL]-click these entries to group select them.

e. Go to “Action > Save Selected Events” to export the events to an EVTX file, and attach that to your email