Bad delays caused by library

technical-troubleshooting

#1

Whenever I focus on the library pane, Axure becomes terribly unresponsive. Trying to scroll the window or click on a widget results in a few seconds delay for each click or scroll.
I already uninstalled and reinstalled the latest Axure 8 version and do not have any libraries loaded except for the 3 that came with Axure (Default,Flow & Icons). The Library folder in the default location (/Axure/Libraries) is empty. My laptop new and in good shape.

Help! Any ideas?


#2

Hi there! It sounds like you’re seeing lag while scrolling and interacting with the default widget libraries in the libraries pane. To verify, do you happen to be using Axure RP 8 on a Windows machine? There’s a known issue that pops up here and there with widget library scrolling depending on the color profiles that you’re using on your display (specifically non-default profiles), which sounds similar to the behavior you’re encountering. If you’re able to email us directly at support@axure.com with a link to this thread then we can assist with implementing the fix for the related issue to see if that does the trick for you. Thank you!


closed #3

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