Can't login to Axure Cloud

I have an account with Axure Portal.

When I try to log in to Axure Cloud I see a flash of the screen and then an error page that reads:

“An error occurred while processing your request
Please contact and reference error code 00a71a0b-b190-4b62-8b8b-eacd514cc221.
You can also try to refresh the page”

I am using Chrome Version 73.0.3683.103 (Official Build) (32-bit) on Windows.

I have also tried to access Cloud from a Chromebook and get the same message.

Please advise



Hi Martin!

I’m sorry to hear you’re running into this issue! To help us take a closer look at this issue, please email our support team at Thank you very much!

okay, will do, thanks.

For any folks following along at home, Martin reached out to our support team, and the issue was able to resolve itself. :slight_smile: Thanks!

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