Can't login to Axure Cloud


#1

I have an account with Axure Portal.

When I try to log in to Axure Cloud I see a flash of the screen and then an error page that reads:

“An error occurred while processing your request
Please contact support@axure.com and reference error code 00a71a0b-b190-4b62-8b8b-eacd514cc221.
You can also try to refresh the page”

I am using Chrome Version 73.0.3683.103 (Official Build) (32-bit) on Windows.

I have also tried to access Cloud from a Chromebook and get the same message.

Please advise

Thanks

Martin


#2

Hi Martin!

I’m sorry to hear you’re running into this issue! To help us take a closer look at this issue, please email our support team at support@axure.com. Thank you very much!


#3

okay, will do, thanks.


#4

For any folks following along at home, Martin reached out to our support team, and the issue was able to resolve itself. :slight_smile: Thanks!