Error checking for updates

Though I am connected to the Internet and typing on the forum page, Ax9 does not think that I am online. It happened previously also during updates. It’s a big pain getting updates and I have to keep trying - giving it a break for a couple of hours before it condescends and allows me to update

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Hi kharve,

I’m sorry to hear that! So that we can further troubleshoot this, please send any Axure logs you find to support@axure.com. You can find the Axure logs by navigating to:

C:\Users\%USERNAME%\AppData\Local\Temp\Axure-9-0\logs

(Please note that AppData is a hidden folder.)

Thank you!

Jane, That’s 688 MB of data!

Hi kharve,

Yep, it’s a lot! If it helps, I’d recommend compressing the files into a .zip, and then sending us the .zip. Or, you could send us the latest logs that start with “error_log_[date]”. Ty!