Importing Pictures Causes Crash

The software crashes when you import large pictures and select optimization.Pictures (1120 * 6569, 3.57MB)

Hi xingbb!

Hmm, I haven’t be able to reproduce this issue when importing a similarly large image into Axure RP 9 and optimizing it. To look into this issue more, could you please email with your Axure logs and one of the images that was being imported when you encountered this issue? Additionally, if this image is able to be added to a new, blank project file, please send the project file where the crash occurred as well.

You can find the logs folder at the following paths for Mac and Windows in builds and later:

Mac: ~/Library/Application Support/Axure/Axure-9-0/

Windows: C:\Users%USERNAME%\AppData\Local\Axure\Axure-9-0\

And you can find the logs folder at the following paths for builds and earlier:

Mac: ~/Documents/Axure User Data/Axure-9-0/

Windows: C:\Users%USERNAME%\AppData\Local\Temp\Axure-9-0\

Please create a ZIP file of the “logs” folder found at these locations, and include this ZIP file in your email to

Thank you!

The third import and optimization will crash. The operating system is Windows 10.

The software version is