Unable to connect to my own server?

I Installed axure cloud for business On-Premises, and I can login through browser, but when I try to access to the server through the Axure application, it remind me that “Unable to connect, Please make sure you have an internet connection and try again”.

Someone know how to fix this problem?:rofl::rofl::rofl:

Hi @tsq456, our support team is happy to help you troubleshoot this issue. Would you be able to email us at support@axure.com if you haven’t yet? Thanks!