Axshare upgrade issue: We're having trouble connecting. Please, check your connection and try again

#1

Hi,
We upgraded the server side to 9 and when going trying to login we get :

  • We’re having trouble connecting. Please, check your connection and try again.

Any suggestions on what to check?

Thank you.

#2

Hi all,

To anyone following this thread, @mastercam worked with us to find that this error was due to HTTPS redirects happening on the Axure Cloud for Business On-Premises server without HTTPS being configured.

This is a general connection error so it required some troubleshooting to find the root issue. That said, on the server, if you don’t have SSL configured and you enter localhost into the address bar but find that your browser is redirecting to https://localhost/app you may be running into the same issue.

To resolve this, you can either:

If you want to enable insecure HTTP access, please reach out to support@axure.com and we can help you enable this on the server-side.

#3

…and the support was awesome!

Thank you!

closed #4

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