Hi @Justin_Axure,
Ok, thanks for the quick response.
The reason is because there’s a password on the project to prevent non members from accessing the page, however, when members click on the button they’re asked for the password which they don’t have. This causes friction and reduces people’s engagement because they see the password field and close the window rather than ask our admin which password to use.
Part of the reason we’ve tried to get people to create an account was to have the security of password protection from the outside world without having to manage passwords with the layers of stakeholders, however, as it stands I also have to manage the passwords with the stakeholders even though they’ve created a member account…