Axure does not send any credentials

proxy

#1

Hello i met a trouble when i login in Axure account via proxy server.
I ask my system administrators to check proxy log file.
They tell that Axure cant login in proxy server, because they did not send any credentials.
Other services and program works fine, trouble only with AXURE.
Please can you advise me what could be the problem.
Can i manually add proxy credential in AXURE config file ?
Or can you how i can watch AXURE connection log file ?
OS: Mac OS High Sierra ( up-to-date)


#2

You’ll need to contact Axure Support directly. support@axure.com


#3

Hi devorn,

This is a known bug we have on file where Axure RP does not send/verify the correct proxy authentication credentials on Mac, and I’ve added this post to the report we have on file so our dev team knows other users are running into this issue.

For now, I’m hoping you could use the Axure Share web interface (share.axure.com) to publish your projects. I realize this isn’t the best workaround, but hopefully it helps :slight_smile:

And as KavaKiwi mentioned, you can always reach out to us via our main support channel by emailing support@axure.com for more direct assistance!


unlisted #4