Axure libraries not loaded on rp 10


#1


I tried to add axure libraries on rp10. but it didn’t add and the loading screen was displayed for hours.
I used it to rp9 with the same library file, it was displayed the list added within 2 seconds.
I really want to use the libraries that I used well in rp8 and rp9 versions. Is there a solution?


#2

Hello! When the widget libraries pane has trouble loading widget libraries, one step that usually fixes the issue is to clear the widget library cache. To do this, open the File Explorer (Windows) or the Finder (Mac) and copy/paste the appropriate file path below for your operating system to reach Axure’s library cache folder:

Mac:
~/Library/Application Support/Axure/Axure-10-0/cache4

Windows:
C:\Users\%USERNAME%\AppData\Local\Axure\Axure-10-0\cache4

Once you’re reached the cache4 folder, please select and delete all of its contents and then restart Axure RP. That folder holds the cache for loaded libraries, which can sometimes get corrupted and cause issues with loading libraries. New cache files for the libraries are created when Axure RP is relaunched after the old ones are cleared out.

If you still run into issues with the libraries loading in RP 10 then please send along the following info to support@axure.com so that we can investigate further:

  1. Is just one specific widget library failing to load, or do all libraries freeze?
  2. Is the issue happening with widget libraries hosted on Axure Cloud or are the affected libraries saved locally?
  3. Are any of the affected widget libraries hosted in a location that requires a connection, such as a network drive or server? If so, is that connection active?

#3

Alyssa. Thank you for your answer.
I tried to delete cache. But libraries not loaded.

  1. Is just one specific widget library failing to load, or do all libraries freeze?

I downloaded these from Axure Widget Libraries page. Only SAP Fiori was the only successful loading.
1) Font Awesome (Font Awesome Widget Library for RP 8 (Icon Fonts))
2)Google Material Icons Widget Library Google Material Icons Widget Library for RP 8 (Icon Fonts)

  1. SAP Fiori
  1. Is the issue happening with widget libraries hosted on Axure Cloud or are the affected libraries saved locally?

saved locally.

  1. Are any of the affected widget libraries hosted in a location that requires a connection, such as a network drive or server? If so, is that connection active?

I tried it locally without putting the file on the server.


#4

Hmm, both the Google Materials and Font Awesome libraries are loading well in RP 10 on our end. Do you currently have them stored in Documents > Axure > Libraries? If not, then if you move them there and relaunch RP do those load better? Libraries in that folder will auto-load into Axure RP so provided there aren’t permissions issues preventing Axure RP from accessing it this should allow you to load your libraries.

Another step we can take to check if there are any errors happening in the background that are preventing Axure RP from loading the libraries is to get your Axure RP logs. To find those, open the File Explorer/Finder on your machine and navigate to the appropriate file path below to reach the logs folder:

Mac:

~/Library/Application Support/Axure/Axure-10-0/logs

Windows:

C:\Users%USERNAME%\AppData\Local\Axure\Axure-10-0\logs

Within the logs folder, find the error_log files dated with the date range that you’ve been unable to open the libraries, and attach those to an email to support@axure.com. If you email those over we can be sure to get back to you more quickly with a diagnosis of what’s going on with the libraries, and gather more information if needed.