Can't log in Axure RP8 on windows 11

Axure RP 8
1

click upright Login button, input email and password, password check passed, login popup closed but I didn’t log in. check axure log,
7 - 01:08:48.69 UTC - {“payload”:null,“errorType”:4,“authToken”:null,“exceptionId”:null,“deletedOn”:null,“success”:false,“message”:null,“errorMessage”:“The email and password combination is not valid.”,“redirecturl”:null}
2025/9/24 9:08:48 – Login Update :: Index:0
can anyone tell my why?

2

Hello @whz,

Thank you for writing in! We have a Bug Report in our system for this issue with signing in to Axure RP 8. For the meantime, you can Publish directly from Axure Cloud while we work on resolving this issue.

You can also try the following workaround to continue publishing from RP 8:

  1. Go to Account > Manage Servers

  2. Add > On-Premises Server

  3. Add https://app.axure.cloud

  4. Publish to this Server for Cloud publishing

Please note that we also plan to end support for Axure RP 8 in the near future. We have upgraded all Axure RP 8 keys to work for Axure RP 9 in anticipation of this. You can Download Axure RP 9 and upgrade your projects by opening them in the new version. This should allow you to publish now and in the future from the newer release as well.

Please let me know if you have any further questions!