File (and all backups created in the last 6 hours) crashing on Axure 8


#1

Issue
I have not previously had crash issues with Axure 8.
I have been working on a file all of today, and last uploaded to AxShare at midday.
At 10pm, Axure crashed when saving the file.
I tried re-opening the file - the progress bar loads to 99% and as it hits 100% the application crashes. As I have backups set to 15 minutes, I have saved all backups of the file to Finder too. All of the backups have the same issue - they load to 99% and then crash. The last version I can open is the one saved at midday.

Tech specs
Axure Team Edition 8.1.0.3377
Using MacOS High Sierra 10.13.6 (17G65), on MacBook Pro 2017

Fix steps attempted
Restarted the machine :white_check_mark:
Closed most of my other applications to free up memory :white_check_mark:
Re-downloaded Axure RP 8 :white_check_mark:
Restarted the machine again after re-downloading :white_check_mark:

I would really love to know if there’s a way to recover the last few hours of work!


#2

Hello all! clairedurrant wrote in to our help desk with their file and it turned out that their file was crashing due to a text link getting in a bad state and containing a new line that shouldn’t have been possible to add. This has been filed for a fix on our end and we’re investigating how to keep text links from breaking in version 8 going forward.

If anyone else is having issues with files crashing, please feel free to email us at support@axure.com!


unlisted #3