Launching Axure RP on macOS 10.15 Catalina

[Alyssa_Axure]

Hi guys!

As many of you know, macOS 10.15 was recently fully released. The latest builds of Axure RP 8 and Axure RP 9 have been updated to be compatible with 10.15 and should be able to launch. That said, the new OS has a security prompt that pops up when you first try to launch Axure RP on the updated OS, as shown below:

We’re working through the issue on our end to help avoid having that prompt show, but if you get it on your machine then you can resolve it by going to “System Preferences > Security & Privacy > General” and clicking on “Open Anyway” next to the note about Axure RP having failed to launch at the bottom of that dialog. That should resolve the launching issue caused by the prompt, but if you find that you still can’t get the app to launch after that (e.g. it bounces in the dock without opening) then please double check that you’ve updated the app. If the app is up to date then please generate the “AxureLog.txt” file as described in our Mac troubleshooting guide, and send that file over to support@axure.com so that we can take a look and advise. Thanks!

[Alyssa_Axure]

[Alyssa_Axure]

[Alyssa_Axure]

Hi y’all, an update! We have now released a notarized build of Axure RP 9 that should help with the new security prompts that were showing up for 10.15 users and preventing launch. You can download that notarized build of Axure RP 9 (build 3665) here. This new build should give you the option to launch the app right from the dialog that pops up when you try to launch on 10.15 for the first time. If that doesn’t do the trick, then please open “System Preferences > Security & Privacy > General” and ensure that your settings are set to allow apps from the “App store and identified developers” to open if you haven’t already. And of course if you still run into trouble, please go ahead and email support@axure.com and let us know what steps you’ve taken thus far. Thank you!

Update on the update: the live Mac builds on our site at www.axure.com/update and for our release candidate page, www.axure.com/release-candidate, have been updated to the notarized builds that should launch on macOS 10.15. Feel free to use those normal links going forward!