Update version failed

When I tried to update to version 3898, it failed as it couldn’t locate the previous version 3893.

Hi @James_111, thank you for posting! If you haven’t already, can you please try following the steps linked here to troubleshoot Axure RP 10 installation on Windows: https://docs.axure.com/axure-rp/reference/installing-on-windows/.
If following these steps has not helped, please reach out to us at support@axure.com describing the issue and the steps you have taken.

Please also send us the Axure logs saved on your machine. You can find them in the location below:
Windows (open the File Explorer and paste the file path):