I’m using HotJar with Axure. I created a tracking code for my wireframe that is shared on Axshare.com. I added this to the prototype using the plugin function in Axure and inserted the code at the end of the header for all pages.
HotJar registers as successfully installed but the recordings it makes are broken. Hotjar tell me this is because they are sending a request for the CSS files to recreate in the recording but they are getting a 404 error on the requests.
They suggest whitelisting their IP addresses on the server to resolve this. However, I cannot find a way to do this on Axshare and wonder if I need to host on my own server to resolve this?
I am emailing Axure support directly also, wondering if anyone else has encountered similar issues or has experience using HotJar and Axure?