What can you do with this kind off crash happening?

Hi kharve,

That doesn’t look good :anguished:. Could you email support@axure.com with your Axure logs:

C:\Users%USERNAME%\AppData\Local\Temp\Axure-9-0\logs

and any event logs you find with Axure RP:

  1. Open the Start menu and search for “Event Viewer”.
  2. Open the Event Viewer application, and then navigate to “Event Viewer (Local) > Windows Logs > Application” in the left-hand sidebar.
  3. Once you’re there, select “Action > Find” and search for “AxureRP.exe”. Look for any “Error” level entries and any “.NET Runtime” errors that occurred immediately before or after the Axure RP error. [CTRL]-click these entries to group select them.
  4. Go to “Action > Save Selected Events” to export the events to an .evtx file. On the “Display Information” dialog that pops up, select “Display information for these languages”, and select “English (United States)”. Attach the .evtx file to your reply to the email.

Please also let us know any steps you’re taking (if any) that are needed to trigger the errors. Thank you!