why cant paste screenshots from the browser

Axure RP 11
1

version: axure rp11
browser: chrome / safari
os : mac

my steps:
1、i browser the web page in browser, then take a screenshot of the page
2、switch to axure and paste(ctrl+v) the screenshot, the result is nothing, no hint, no error report

if take screenshot from office app, its successful

2

Hello @hooke,

Thank you for writing in! We have our recommended steps for adding images to an Axure RP Project in our Documentation here: https://docs.axure.com/axure-rp/reference/images/#adding-images-to-your-designs

3

thanks， but this didnt solve my problem
with axure 8 or 9 , i can easily paste pictures from clipboard by press ctrl + v， but fails with axure 11

4

I’ve run into this too! For some reason, certain browsers don’t play nice with the clipboard and Axure. If a direct paste fails, I usually just use the ‘Snipping Tool’ (Win) or ‘Cmd+Shift+4’ (Mac) and paste that - it seems to bypass whatever formatting issue the browser is adding.