Cannot publish to Axure Cloud from desktop or from Cloud portal

I have been trying for the past week to publish a project to Axure Cloud. Regardless of whether I publish from the desktop client or try to import the project from within Cloud, I get error messages saying that I need an Internet connection. If I didn’t have one, I wouldn’t have gotten to the Cloud site in the first place.

Hi @jewell, we apologize for this inconvenience. As a first troubleshooting step, please run the steps from our connection troubleshooting guide.

If the error persists, please email us at support@axure.com your log files which you can locate by going to the main menu and selecting “Help>Show Troubleshooting Logs…”.