While we haven’t been able to identify the cause of this issue just yet, we’d like to gather some additional information on this issue. If you’ve run into this issue since recently, please send the following information to our support team at firstname.lastname@example.org so that we can take a closer look:
Does this high CPU usage tend to occur when working with team project (RPTEAM) files, rather than with regular RP project files? Have you seen this CPU usage spike when only working with standard (RP) project files, with no team projects open?
Are you using any Axure Cloud-hosted libraries in Axure RP 9? These would be widget libraries found in the Libraries pane with a cloud icon, as shown below:
Please review your Libraries pane for any Axure Cloud-hosted widget libraries that you have added to Axure RP 9. If applicable, please let us know how many of these libraries you are using when this high CPU usage is occurring, and let us know if the CPU usage decreases if these libraries are removed from Axure RP 9. To remove a library, you can select the library from the droplist, and then click the Library pane’s “More Options” icon and select “Remove Library”. Axure Cloud libraries can be added back at any time through the “Available from Cloud” section at the bottom of the widget library droplist.
Are you logged into any Axure accounts in Axure RP 9? To review any active Axure accounts, you can go to “Account > Manage Accounts”. Please let us know if you’re logged into one or more Axure accounts when this issue is occurring. To further troubleshoot, please try logging out of all Axure accounts in Axure RP 9, and then close and relaunch the application. Please let us know if the CPU usage continues to spike when you are logged out of your Axure accounts.
If possible, please send in a copy of a file where you are seeing the most drastic CPU usage spike for our teams to review.
If possible, please send in a video recording displaying both your Activity Monitor and Axure RP 9. Please try closing and relaunching Axure RP 9, and continue to record video until Axure RP 9’s CPU usage has spiked drastically. This should help us to more closely reproduce the steps involved on our end. You can use Mac’s built-in screen recording function for this purpose, which is accessible by using the keyboard shortcut [CMD] + [Shift] + .
Thanks in advance, and let me know if you have any questions in the meantime!